Using Transactional Analysis to Improve Sales Communication
What is Transactional Analysis and Why It Matters in Sales
Transactional analysis (TA) is a psychological theory developed by Eric Berne that helps individuals understand their communication patterns and emotional behaviors. In the context of sales, TA can be a powerful tool to decipher the underlying dynamics of interactions with clients. By recognizing and analyzing these patterns, salespeople can adapt their communication strategies to foster better relationships and close more deals.